Tap Install and wait until the phone has finished installing the app. Search for WhatsApp’ and tap the WhatsApp Messenger app.ħ. Once the app is successfully uninstalled, launch the Play Store.Ħ. After that, download a fresh copy from the Play Store to make sure you’re using the latest version.ĥ. If this doesn’t fix the problem, then try the next solution.Īfter resetting the app and it still not able to make use of the camera, then you have no other choice but to remove it from your phone to delete all its cache and data files that may have been corrupted. Now, tap Clear data and touch OK to confirm. Tap and hold on the WhatsApp icon until options show.Ħ.
Go to the screen where WhatsApp is located.Ģ. If this is one of the cases wherein an app acts up, then this should be enough to fix it.ġ. This will bring the app back to its default settings and configuration. Resetting WhatsApp basically means clearing its cache and data. Make necessary changes and then try using WhatsApp again.Īfter making sure the permissions are good and the problem remains, then move on to the next solution.
The next screen will show you the services that the app is allowed to access.ħ. Scroll down to find Permissions and tap on it.Ħ.
Tap and hold on its icon until options show.ĥ. Go to the screen where WhatsApp is located.ģ. Swipe up from the bottom of the screen to pull up the app drawer.Ģ. So if the camera is working fine but not during a video call on WhatsApp, then what you have to look into is the app’s permissions. If an app is not allowed to use the camera, then you will have to change the permission for it to work. One of the most common reasons as to why an app can no longer use a certain service is the permission. But continue this troubleshooting and see what happens. If it does, then the problem isn’t with the camera.īut if not, then it’s probably a problem with the camera and not WhatsApp. If it opens without a problem, try to record a video and see if it works. The next thing you need to do is to see if the camera works on its own. Choose restart and wait until your phone has finished rebooting.Īfter restarting, launch WhatsApp and do a video call to see if the camera is now working properly. To restart your device, press and hold the power key until the power options show. This will rule out the possibility that the problem is caused by some minor firmware-related problems. You must try to refresh the memory of your phone as well as reload all its apps and services before anything else. The course of our troubleshooting will be to determine if it’s just one of those minor firmware issues and then we’ll move on to more complicated procedures.
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